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Training Courses  

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Times–    All training dates and times are confirmed upon enquiry with your educator. Please ensure that you are not late, and arrive 15-30 minutes before the training time.  We will start promptly at the start time confirmed and endeavour to complete the session at the agreed times.  This may run over, please inform the tutor if you wish to leave early. As we aim to cause minimal disruption to other students and staff. 

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Equipment/ products- ,  We will provide you with a basic kit on training .   If you wish to purchase any additional equipment not included in your kit please contact us prior to training for a full comprehensive list.

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Payments and Cancellations

All payments must be made in full at the time of booking.

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Cancellation Policy- All courses are non refundable, non transferable and non negotiable.  If you cannot attend your training, we will happily move you one time on to another course date within the same year. To do so, you must give us a minimum of 7 days notice.  All deposits/booking fee’s are non refundable.  

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We will refund you the full price of any course you have paid for if for some reason WE cancel your course.  We reserve the right to cancel any course if you have booked onto our course with the intention of teaching for yourself or another company.

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We will not issue a refund if the course or master class is cancelled due to an act of god.

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We are not responsible for any loss of earnings/ hotels/ childcare/travel costs etc if  we need to cancel your course for any of the above reasons.

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It is your responsibility to ensure that you attend your training on the date and time confirmed via email. 

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Photographs – All photographs that are taken during your training belong to your educator . The photos will be produced in our training environment, using products supplied by Us.  Please ensure you credit all photos to your educator when used by you whilst at the academy and in the future.

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Kits - Please be aware that at training you will be issued a basic kit. This can cover anywhere from 10-30 treatments. The kit that we provide will be what we are using in salon at the present time and is subject to change if we change our salon product in the meantime. We are not endorsing any particular brand, merely showing you the lamination technique. You may use any brand of lamination kit after completion of training.   

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Course - Whilst we do cover waxing and tinting as part of The Fluffy Brow training we are only teaching you the brow lamination / brow perming element. Your certificate will be for the fluffy brow (brow lamination) you are therefore required to hold waxing and tinting as a qualification prior to your course. 

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The Brow Ateliers Certificate  – When you have completed your training you will receive a certificate to allow you to gain your public liability insurance and relevant course insurance. All our courses are accredited please check with your educator / your certificate for accreditation information. 

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Many insurance companies will cover your course as it is an accredited training course, however it is the responsibility of the student to ensure your course can be insured with your existing insurer using our lamination technique prior to the course commencing.  We are not responsible should you need to change your insurance provider.

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We have the right to refuse a certificate if we are not happy with your development.  We will endeavor to support you during your training with us. You must complete the full course to receive our certificate.

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Upon accepting your certificate you are accepting that you are happy with your training and accept that no refunds will be issued either in part or in full. 

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Conduct 

All are students are expected to be polite and respectful towards each other.  Bullying and discrimination will not be tolerated and may result in removal from the course with the loss of any payments made to us.

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Personal hygiene 

You will be working in a professional environment, working closely with others.  This means fresh breath, clean hands, clean fingernails, clean clothes are necessary.  If you are a smoker please ensure you smell fresh when returning to the class.

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Plagiarism – All students and staff that attend our courses will be asked to sign a plagiarism agreement  to ensure our training techniques are not used with other training academies.  We reserve the right to refuse training to another educator outside of our Training Academy. If you are an educator looking to learn with us please contact us beforehand as we do offer  "train the trainer"  classes. Prices vary depending upon course.  

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Complaints procedure

We will give you guidance and support throughout your training with us.  If for any reason you are not happy and you would like to make a complaint regarding the training you have received please put this grievance in writing or email us within 14 days of training and we will respond to you within 14 working days. Please note we do not accept formal grievances via social media platforms. 

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After training

We will support you through your Fluffy Brow training. Your manual provided prior to training holds all the relevant information you should need for training and afterwards,  we will also send you the official Fluffy Brow logos so that you can add these to your work.

 

Please be aware that out lamination training doesn't include the use of adhesive / bonder as we find this causes damage to the brow hair. Our course is accredited to reflect this (timings are adjusted to suit) Please check with your insurer to ensure that you are covered to carry out our "Fluffy Brow" lamination technique. You may of course use the adhesive if your insurance states this, however it is your responsibility to check with your insurance as brow lamination is (at present) unregulated. 

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Please refrain from messaging our personal social media accounts. We will not respond from those. 

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Responsibility

By sending payment and booking your course you are electronically signing that you agree to the above t&c's.

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